VouchTails

delete your account

You can delete your VouchTails account whenever you like: in the app, on this page if you use Google sign-in, or by emailing us. Below are the exact steps for each, what gets deleted, and what we keep.

In the app

Pet parents and pet companions

The steps are the same in both views of the app.

  1. 1Open the VouchTails app and sign in.
  2. 2Tap Profile in the bar at the bottom of the screen.
  3. 3Scroll to the bottom and tap Delete account, just below Log out.
  4. 4In the Delete your account? box, tap Delete account to confirm.

Your account is deleted straight away, and the app signs you out. If you use both roles, deleting from either one deletes the whole account. If a booking still has a payment in progress, the app tells you so and doesn’t delete anything until that booking is complete or resolved.

On this page, with Google

If you signed up in the app with Google, you can delete your account here without opening the app.

Checking your sign-in…

By email

Signed up with your mobile number, or can’t open the app? Email contact@vouchtails.com with the subject “Delete my VouchTails account”. Send it from the email address on your account, or include the mobile number you registered with. We may contact you on that number to confirm it’s really you before we delete anything.

We acknowledge requests within a reasonable time and complete them within the timelines required by applicable law (a specific number of days is pending counsel review). The same rules on what is deleted and what is kept apply.

Joined our waitlist or applied to be a partner on this website? That is kept separately from the app account, and deleting the account doesn’t remove it. Email us and ask for it to be removed too.

What gets deleted

  • Your sign-in. Your Google or mobile-number login is deleted, so the account can’t be signed into again.
  • Your personal details. Your name, email address, phone number and saved location are removed from your account.
  • Pet parents: your saved address, and your pets’ names, breeds, photos, pet licence numbers and vaccination documents.
  • Pet companions: your bio, experience, intro video, profile and pet photos, area, motivation and contact number. Your profile is taken down and can no longer be booked.
  • Your background check. The identity documents you uploaded are deleted from your account and your verification status is cleared.
  • Your bookings’ locations. Service addresses and map locations are removed from every booking you were part of, and GPS walk routes are deleted.
  • Your messages and session photos. The text and photos of messages you sent are removed and your name is detached from them. Session photos on your bookings are removed.

What we keep, and for how long

Some records stay after deletion, without your name or contact details:

  • Booking records:dates, service, amounts and status, with the addresses and locations removed.
  • Payment, refund and payout records, including the confirmations our payment provider sends us.
  • Reviews:ratings and comments stay on the bookings they belong to.
  • Verification decisions:the outcome of background checks made on the account, not the documents.
  • Your pets’ general details on past bookings:species, size, age, weight and temperament, with no name or photo.
  • Messages the other person sent you:they stay in that person’s chat history.
  • A record of your deletion request: when it was made and when it was completed, and an anonymous account reference that ties the records above together.
  • Pet companions: your profile’s photo gallery, service areas and weekly availability. Your profile is taken down and can’t be booked, but these aren’t removed automatically yet. Email us to have the gallery photos removed.
  • Stored copies of files you uploaded. The photos, videos and documents listed above as deleted are unlinked from your account straight away, but the stored copies of the files aren’t erased automatically yet. Email us to have them erased.

How long

Specific retention periods for each of these are pending counsel review. Until they are published here, we keep these records only for as long as we need them to meet our legal and accounting obligations (for example, tax or transaction records), as our privacy policy explains.

Questions

Email contact@vouchtails.com. For how we handle your data more broadly, and your other rights, see our privacy policy.